1.1-4.

NEW QUALITY AND SAFETY REGULATIONS AND DEVELOPMENTS ON THE AGRIFOOD AREA

Seminar Chair: Zoltán Kálmán, Ministry of Rural Development, Hungary ,

10.00

Opening by Zsolt Horváth, Deputy State Secretary of the Ministry of Rural Development, Hungary

10.10

Agricultural Product Quality Schemes in the European Union
Francis Fay, European Commission, DG Agriculture, Agricultural Product Quality Policy, Brussels, Belgium ,

10.35

Food Safety Challenges in the 21^st Century
Tamás Németh, Hungarian Academy of Sciences, Hungary ,

11.00

Panel Discussion with the Lecturers

11.10

Coffee Break

11.35

Improving the European Innovation Climate in Food Processing Research and Development
Dietrich Knorr, Technical University Berlin, Germany , ,

12.00

Agricultural and Food Innovation and Quality Development – Perspectives for Food Research in FP7
Dirk Pottier, European Commission, DG Research, Brussels, Belgium ,

12.25

Innovation in the Food Sector through Effective Knowledge Transfer to SME’s:
Approach and Experiences of the TRUEFOOD FP6 Project
András Sebők and Adrienn Hegyi, Campden BRI Hungary Ltd., Hungary ,

12.50

Panel Discussion with the Lecturers

13.00

Lunch

14.00

The Role of Quality Assurance Systems in the Hungarian Food Industry
József Popp and Anikó Juhász, Research Institute for Agricultural Economics, Hungary
,

14.20

Food Safety, Quality, and Legality: Stakeholders with Increasing Impact on Food Producers
Hans Buser, Federation of the Swiss Food Industries, Switzerland ,

14.40

Six Sigma in Food Production – Challenges for “Bio” Process Optimization
Detert Brinkmann, Thorsten Klauke, Rolf Ibald and Brigitte Petersen, University of Bonn, Institute for Animal Science, Germany , ,

15.00

Integrated Use of Global Standards to Establish an Effective Traceability System for Food Products
Balázs Fekete, GS1 Hungary Non-Profit CPLC, Hungary , ,

15.20

Multi-dimension Possibilities for Traceability in the Food Chain
József Surányi, Budapest Corvinus University, Hungary
Zoltán Erdős, Qualiment Ltd, Hungary , ,

15.40

Panel Discussion with the Lecturers

15.50

Coffee Break

16.20

Sensory Quality Measurement: The Case of Red Ribbon Bakeshop, Inc.
Miflora M. Gatchalian, Quality Partners Co. Ltd., Philippines
Marife Cruz, Red Ribbon Bakeshop, Inc., Philippines , ,

16.40

Quality and Innovation Through Sensory Excellence
Eija Piispa, Bunge Europe Innovation Centre, Budapest, Hungary , ,

17.00

Determinants of Individual Share of Meat and Importance of the Consumption Awareness
Gaber Shehata and Souzan Ibrahim El-Sharbatly, Agricultural Economics, Alexandria University, Egypt , ,

17.20

QUARISMA – QUAlity and RIsk MAnagement in Meat Producing Chains
Juliane Lang, Detert Brinkmann, and Brigitte Petersen, University of Bonn, Institute for Animal Science, Germany , ,

17.40

Panel Discussion with the Lecturers

17.50

Closing Remarks by the Seminar Chair

2.1-4.

QUALITY IN HEALTHCARE

Seminar Chair: Sister Mary Jean Ryan, SSM Health Care, St. Louis, MO, USA ,

10.00

Calling Forth the Spirit of Leadership: Pathway to Organizational Transformation
Sister Mary Jean Ryan, SSM Health Care, St. Louis, MO, USA ,

10.25

High Performance Healthcare: Achieving and Sustaining Performance Excellence
Paula Friedman, SSM Health Care, St. Louis, MO, USA , ,

10.50

A Model for Personnel Allocation at Hospitals
Ryoko Shimono, Shogo Kato, Satoko Tsuru and Yoshinori Iizuka, University of Tokyo, Japan , ,

11.15

Panel Discussion with the Lecturers

13.30

Coffee Break

Session Chair: Paula Friedman, SSM Health Care, St. Louis, MO, USA ,

12.00

Quality Improvement and Patient Safety Strategy Development in the Hungarian Healthcare System
Krisztina Török, Institute for Quality Development in Healthcare and for Hospital Technique, Hungary , ,

12.25

On the Way to Excellence
Tamás Kállai, B. Braun Avitum Hungary, CPLC, Hungary ,

12.50

Process Improvement in Healthcare
Ronald J. M. M. Does, University of Amsterdam, The Netherlands ,

13.15

Panel Discussion with the Lecturers

13.30

Lunch

Session Chair: Yoshinori Iizuka, University of Tokyo, Japan ,

14.30

Healthcare as a Socio-technology
Yoshinori Iizuka, University of Tokyo, Japan , ,

14.55

Structured Clinical Knowledge and its Application as a Socio-technology – PCAPS
Satoko Tsuru, University of Tokyo, Japan , ,

15.20

Scheme for Healthcare QMS and its Implementation as a Socio-technology – QMS-H Model
Masahiko Munechika, Waseda University, Tokyo, Japan , ,

15.45

Panel Discussion with the Lecturers

16.00

Coffee Break

Session Chair: Grace Brannan, Ohio University, College of Osteopathic Medicine, Athens, OH, USA ,

16.30

Quality in Healthcare: How a Medical Training Consortium Use Competency
Based Learning to Prepare Future Physicians in Evidence – Based Medicine
Grace Brannan, Ohio University, College of Osteopathic Medicine, Athens, OH, USA
,

16.55

A Study on the Structure of Educational Content for Healthcare Quality and Safety
Chisato Kajihara, Masahiko Munechika, Masataka Sano and Haizhe Jin, Waseda University, Tokyo, Japan , ,

17.20

A Decade of Quality Journey in the Healthcare Services
Nashat Nafouri, Saudi Quality Council, Health Interest Group, Saudi Arabia , ,

17.45

Panel Discussion with the Lecturers

18.00

Closing Remarks by the Seminar Chair

3.1-3.

QUALITY IN PUBLIC ADMINISTRATION

Seminar Chair: Viktor Horváth, Ministry of Public Administration and Justice, Hungary ,

10.00

Obstacles to Quality in Public Administration: How to Overcome Them?
Tito Conti, Former President and Chairman of the International Academy for Quality, Italy , ,

10.30

Quality Management in Public Administration in Germany
Wolfgang Kaerkes, German Society for Quality, Germany ,

11.00

Panel Discussion with the Lecturers

11.15

Coffee Break

11.45

Best Practice Case from the European Network "Quality Cities"
Jan Bjoringe and Johan Gammelgard, Quality Cities and City of Umea, Sweden , ,

11.10

The first Government Programs for QSM Certification in the Social Sector of Russia
Maria Koroleva, Russian Certification Technologies Ltd Russia , ,

12.35

Implementation of Quality Monitoring Systems for Delivery of Public Service to Population of the Republic of Kazakhstan
Azat Abdrakhmanov, Gleb Lukin and Valentina Yurikova, International Association of Quality Managers and Auditors, Kazakhstan , ,

13.00

Panel Discussion with the Lecturers

13.15

Lunch

14.15

How to Measure and Develop the Quality of Social Public Services?
Károly Czibere, Expert of the Hungarian Social Sector, Hungary ,

14.40

Partner Satisfaction Survey in the National Labour Service
Mónika Bartók, National Labour Service, Hungary ,

15.05

Quality Management in the Organizations of the National Employment Service
Max Moullin, Sheffield Hallam University, United Kingdom , ,

15.30

Quality Movement in the Income Tax Department in India
Nilimesh Baruah, Government of India, Ministry of Finance, India , ,

15.55

Panel Discussion with the Lecturers

16.00

Coffee Break

4.1-4.

Pre-Congress Workshop 1

10.00

Quality Assurance in the Pharmaceutical Industry
Charles Aubrey, Anderson Pharma Packaging, Inc. an AmerisourceBergen Company, USA

11.30

Coffee Break 13.15 Lunch 15.30 Coffee Break

5.1-2.

Pre-Congress Workshop 2a

10.00

Statistical Thinking Development for a Proactive Quality Assurance
Miflora M. Gatchalian and May Lynn G. Miranda, Quality Partners Company, Ltd., Philippines ,

11.30

Coffee Break 13.00 Lunch

6.1-2.

Pre-Congress Workshop 2b

14.00

Workplace Cooperation – An Approach to Productivity & Quality
Jose C. Gatchalian, Workplace Cooperation (WPC), Philippines
May Ann G. Kuik, Quality Partners Company, Ltd., The Netherlands ,

15.30

Coffee Break

7.1-2.

Pre-Congress Workshop 3a

10.00

Surviving and Competing in Today’s Complex World: The Quality Challenge
Michael Kaye, University of Portsmouth Business School, United Kingdom
Marilyn Dyason, National School of Government, United Kingdom ,

11.30

Coffee Break 13.00 Lunch

7.3.

Pre-Congress Workshop 3b

14.00

How to Run a Kick-Off Meeting for a Global Team?
Margery Mayer, Global Operations Experts, USA ,

15.30

Coffee Break

8.1.

OPENING CEREMONY

9.00

Opening Ceremony

Cultural Program

Greetings and Opening
Viktor Seitschek, President, European Organization for Quality, Brussels ,

Greetings by the Representatives of International and National Organizations
– International Academy for Quality (IAQ)
   Gregory H. Watson, Acting Chairman and President
– American Society for Quality (ASQ)
   E. David Spong, Board Chair
– Union of Japanese Scientists and Engineers (JUSE)
   Hitoshi Kamikubo, Associate Director

Zoltán Cséfalvay, Minister of State for Economic Strategy, Ministry for National Economy, Hungary
National Plan for Europe 2020 Strategy ,

Zacharias Bilalis, European Commission, DG Enterprise and Industry, Brussels, Belgium:
European Quality Policy ,

Che Wenyi, Deputy Chief Administrator, Certification and Accreditation of China (CNCA), China
Introduction to Chinese Certification and Accreditation System ,

10.30

Coffee Break

8.2.

OPENING PLENARY SESSION

Session Chair: Pál Molnár, President, Hungarian National Committee for EOQ and Professor at the University Szeged, Congress Chairman, Hungary ,

11.00

Returning to our Roots: The Fundamentals of Managing for Quality
Gregory H. Watson, Acting Chairman and President, International Academy for Quality, Finland ,

11.30

Cultural Transformation: Providing the Leading Edge in Navigating Global Quality
Charles Aubrey, Vice President for Quality and Performance Excellence
Anderson Packaging, Inc. an AmerisourceBergen Company, USA , ,

12.00

Innovation and Quality
Gábor Szabó, President, Hungarian Innovation Association and Rector, University Szeged, Hungary ,

12.30

Lunch

9.1.

EDUCATION OF QUALITY – QUALITY OF EDUCATION I.

Co-Organizer: Óbuda University

Session Chair: Zoltán Koczor, Óbuda University, Hungary

13.30

Opening by Zoltán Pokorni, Chairman of the Education Committee of the Hungarian Parliament ,

13.45

The EOQ Personnel Certification and Registration
Eric Janssens, European Organization for Quality, Brussels, Belgium
Enrique Marco, EOQ Personnel Registration Unit, Spain ,

14.15

The EOQ Personnel Certification and Registration – Results and Experiences in Germany
Thomas Votsmeier, German Society for Quality, Germany ,

14.45

Panel Discussion with the Lecturers

15.00

Coffee Break

9.2.

EDUCATION OF QUALITY – QUALITY OF EDUCATION II.

Co-Organizer: Óbuda University

Session Chair: Eric Janssens, European Organization for Quality, Brussels, Belgium ,

15.30

Personnel Certification in a World of Change
Anni Koubek, Quality Austria, Austria , ,

15.55

The Cooperation with Professional Associations – Possibly Future for Personnel Certification
Romana Hofmanova, Czech Society for Quality, Czech Republic , ,

16.20

QUARISMA – Adoption of the QM Qualification "Quality Systems Manager Junior” in Meat Chains
Susanne Lehnert and Pieternel Luning, Wageningen University, The Netherlands
,

16.45

Effects of Advanced Terminology in Quality Management – A Survey Investigation from Swedish Organizations
LivMarcks von Würtemberg, Evelina Ericsson and Lars Sörqvist, Industrial Information and Control Systems, Royal Institute of Technology, Sweden ,

17.10

Panel Discussion with the Lecturers

10.1.

INNOVATION AND QUALITY I.

Session Chair: Robert E. Cole, Doshisha Business School, Japan and University of California, Berkeley, USA ,

13.30

Developing Innovation for Greater Competitiveness and Higher Standards of Living
Kostas N. Dervitsiotis, University of Piraeus, Greece , ,

13.50

Hoshin Kanri – A Strategic Approach to Continuous Improvement
David Hutchins, David Hutchins Innovation Limited, United Kingdom , ,

14.10

Economics for Quality as the Scientific Basis of Managing the Quality and Innovation
Vladimir V. Okrepilov, Member of RAS, Test-St. Petersburg, Russia , ,

14.30

Quality Chicken or Innovation Egg?
Zigmund Bluvband, ALD Ltd., Israel ,

14.50

Panel Discussion with the Lecturers

15.00

Coffee Break

10.2.

INNOVATION AND QUALITY II.

Session Chair: Kostas N. Dervitsiotis, University of Piraeus, Greece ,

15.30

Innovations and Quality for Higher Competitiveness of Companies
Devender Malhotra and Shalabh Srivastava, Wipro BPO, India , ,

15.55

Examples of Technology to Improve Quality Beginning from Development to Production for Steel Strips
Helmut Hlobil, VATRON Ltd., Austria , ,

16.20

Quality Management of Iron Ore and Coal by Raw Material Division of Tata Steel
Rewati R. Srivastava and Rajesh Murkherjee, Tata Steel Ltd., India , ,

16.45

How Important are Business Excellence and Benchmarking for Sustainable Competitiveness?
Robin Mann, Centre for Organisational Excellence Research, New Zealand , ,

17.10

Panel Discussion with the Lecturers

11.1.

REPOSITIONING QUALITY FOR MANUFACTURING I.

Session Chair: Hans Dieter Seghezzi, University St. Gallen, Switzerland ,

13.30

Quality First – Zero Defect Strategy
Willfried Heist, Knorr-Bremse Systeme für Nutzfahrzeuge GmbH, Germany ,

13.50

Refocusing Strategic Quality Management to Meet the Global Challenges of the New Era
Michael Kaye, University of Portsmouth Business School, United Kingdom
Marilyn Dyason, National School of Government, United Kingdom ,

14.10

Designing Closed Quality Control Loops for Stable Production Systems
Robert Schmitt, Henrik Glöckner and Sebastian Stiller, Aachen University, Germany
László Monostori, Zsolt Viharos, Hungarian Academy of Sciences, SZTAKI, Hungary
,

14.30

“Practical Program of Revolutions in Factories (PPORF) 20 Keys”® in Russia - Holistic Continuous Business Improvement System
Yury Nikolayevich Samoylov, Russian Organization for Quality, Russia , ,

14.50

Panel Discussion with the Lecturers

15.00

Coffee Break

11.2.

REPOSITIONING QUALITY FOR MANUFACTURING II.

Session Chair: Hans Dieter Seghezzi, University St. Gallen, Switzerland ,

15.30

Quality Management: A Cost Factor or a Driver of Competitiveness?
Jürgen Varwig,Christiane Georg and Malte Fiegler, German Society for Quality, Germany ,

15.55

The Role of the Quality Manager – Success Factors and Problems
Sanna Rosendal and Åsa Danielsson, Sandholm Associates, Sweden , ,

16.20

Repositioning Quality for Manufactured Products
Éva Hofbauer, RÁBA AXLE Company, Hungary , ,

16.45

Management Systems Integration: Should “Quality” be Redefined?
José Pedro Teixeira Domingues, University of Minho and Delphi-Bosch Ferreiros, Portugal
Paulo Sampaio and P. M. Arezes, University of Minho, Portugal , ,

17.10

Panel Discussion with the Lecturers

12.1.

MANAGEMENT OF QUALITY OR QUALITY OF MANAGEMENT I.

Session Chair: Lars Sörqvist, Sandholm Associates and Royal Institute of Technology, Sweden ,

13.30

Leadership and Management for Quality – LMQ
Asbjørn Aune, Norwegian University for Science and Technology, Norway ,

13.50

Strategic Thinking, Planning and Action
Margery Mayer, Kaplan University and Global Operations Experts, USA ,

14.10

Performance Measurement Systems in Engineering – Their Influence and Challenge
Knut Lynum, Norwegian University of Science and Technology, Norway , ,

14.30

Research and Development of Integrated Management System Model on Knowledge Based System
Vidosav Majstorovic and Valentina Marinkovic, University of Belgrade, Serbia ,

14.50

Panel Discussion with the Lecturers

15.00

Coffee Break

12.2.

MANAGEMENT OF QUALITY OR QUALITY OF MANAGEMENT II.

Session Chair: Asbjørn Aune, Norwegian University for Science and Technology, Norway ,

15.30

Cross Functional Support Process Management
Lars Sörqvist, Sandholm Associates and Royal Institute of Technology, Stockholm, Sweden , ,

16.00

New Times, New Songs
Yuri P. Adler and Vladimir Shper, Moscow State Institute of Steel and Alloys, Russia , ,

16.20

How to Improve the Quality of Top Management's Processes Using the Mechanisms of ISO 9000 Standards
Mičo Jančev, SMILE IT Solutions Jancev KG, Austria/Bosnia-Herzegovina , ,

16.40

Returns on Quality - ROQ Model
Alexander Linczényi, Slovak University of Technology, Slovakia
Renata Nováková, Slovak University of Technology, Slovakia , ,

17.00

Process Evolution through Integration of Shainin and Taguchi
A Case Study in Alternator Manufacturing
N. Ravichandran, A. J. Jegadheeson, A. Balaji and M. Rajkamal, Lucas TVS, Chennal, India , ,

17.20

Panel Discussion with the Lecturers

13.1.

MANAGEMENT SYSTEM CERTIFICATION AND THE AUDITS

Session Chair: Olav F. Finsnes, Norwegian Society for Quality and Risk Management, Norway ,

13.30

Management System Certification - Quo Vadis?
Petr Koten, Czech Society for Quality, Czech National Certification Forum, Czech Republic , ,

13.50

A Quality Management Model for High Performance Organization: Finnish Air Force
Henry Ilpo Antero Sivusuo, Finnish Air Force, Finland , ,

14.10

Audits in the Aerospace Industries - Past, Present, Future
Gideon Roth, Cabiran Ltd., Israel , ,

14.30

Improving Flight Safety Issues in the ASD (Aviation, Space & Defense) Industries
Alois Peter (Lou) Magritzer, OZ-LEAN SIX SIGMA-PARTNERS, Australia , ,

14.50

Panel Discussion with the Lecturers

15.00

Coffee Break

14.1.

QUALITY DEVELOPMENT AND MEASUREMENT METHODS

Session Chair: Miflora M. Gatchalian, Quality Partners Co. Ltd., Philippines ,

15.30

Seven Tools for Management of Quality
Hitoshi Kamikubo, Union of Japanese Scientists and Engineers, Japan ,

15.55

A Study on a Method of Planning Countermeasures by Error-Proofing
Haizhe Jin, Masahiko Munechika, Masataka Sano and Chisato Kajihara, Waseda University, Tokyo, Japan , ,

16.20

Methodology for the Establishment of "Standards" as Socio-technology
Shogo Kato, Yoshinori Iizuka and Satoko Tsuru, University of Tokyo, Japan , ,

16.45

QWEB Specification: New Perspectives from Different Stakeholders
Acacio Costa, Paulo Sampaio and A. C. Braga, University of Minho, Portugal , ,

17.10

Panel Discussion with the Lecturers

15.1.

CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT I.

Session Chair: Alexandros Antonaras, University of Nicosia, Cyprus ,

13.30

Development Policy, Quality and Sustainability
Györgyi Nyikos, Ministry of National Development, Hungary , ,

13.50

Be Responsible
László Török, Grundfos Manufacturing Hungary, Hungary ,

14.10

How the Construction Industry is Able to Build a Sustainable World
Joal Teitelbaum, Best Home, Teitelbaum Engineering, Brazil ,

14.30

Quality Construction, Quality Certification – From the Energetics Development to the Quality of Life
Károly Matolcsy and Zoltán Budavári, Non-profit Company for Quality Control and Innovation Building, Hungary , ,

14.50

Panel Discussion with the Lecturers

15.00

Coffee Break

15.2.

CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT II.

Session Chair: Györgyi Nyikos, Ministry of National Development, Hungary ,

15.30

The Requirement for Quality in Corporate Governance
Marcos Bertin, Bertin Quality Consulting, Argentina
Gregory H. Watson, International Academy for Quality, Finland , ,

16.00

In Search of Ethical Governance and Corporate Social Responsibility Using the Business Ethics Excellence Model
Alexandros Antonaras and Melpo Iacovidou, University of Nicosia, Cyprus
Chrysi Memtsa, Hellenic American University, Greece , ,

16.25

CSR as a Concept with Special Regard to Core Business
Erzsébet Szegedi, Hungarian National Committee for EOQ, Hungary , ,

16.50

Integration of Sustainability into the Business Processes
Katarina Gazi-Pavelic, Podravka d.d., Croatia ,

Poster

Thermodynamic Limits of Sustainable Development
Tamás János Szigeti, Wessling Hungary Ltd. Hungary , ,

17.15

Panel Discussion with the Lecturers

9.3.

EDUCATION OF QUALITY – QUALITY OF EDUCATION III.

Co-Organizer: Óbuda University

Session Chair: Gábor Veress, University of Pannonia, Hungary ,

8.30

Quality Culture in Institutes of Higher Education
Avner Halevy and Michal Daloya, University of Haifa, Israel ,

8.50

Self Assessment according to EFQM Excellence Model as the Tool for Evaluation of University
Milan Hutyra, VŠB-Technical University of Ostrava, Czech Republic , ,

9.10

Soft Skills for TQM in Higher Education Standards
Everard van Kemenade, Fontys University of Applied Sciences, The Netherlands
,

9.30

Integrated Quality Management Training
Albert Balogh, Hungarian National Committee for EOQ, Hungary , ,

9.50

Role of Applied Statistic in the Teaching of Quality
Ágota Drégelyi-Kiss and Georgina Nóra Tóth, Óbuda University, Hungary , ,

10.10

Panel Discussion with the Lecturers

10.30

Coffee Break

16.1.

ACCREDITATION AND SUSTAINABILITY

Session Chair: Thong Ngee Goh, University of Singapore, Singapore ,

11.00

The European Accreditation Infrastructure and the Importance of the EA MLA
Rózsa Ring, National Accreditation Body, Hungary ,

11.20

Development of a Sustainable National Accreditation Body for Engineering and Technology Laboratories Accreditation in Libya
Tarek Elsmuai, Nottingham Trent University, United Kingdom , ,

11.40

Management Systems: a Path to Organizational Sustainability
Paulo Sampaio, University of Minho, Portugal
Pedro Saraiva, University of Coimbra, Portugal , ,

12.00

Two Models – One Journey to Sustained Development
Viktor Yagodzinskyi, TUV Nord Ukraine Ltd, Ukraine , ,

12.20

Panel Discussion with the Lecturers

12.30

Lunch

17.1.

STANDARDIZATION AND THE NEW ISO 9004

Session Chair: Kari Jussila, BIT Research Center, Aalto University of Science, Finland ,

8.30

Standardization and Integrated Management Systems - Business-Practitioners’ Viewpoints
Juhani Anttila, Venture Knowledgist, Finland
Kari Jussila, BIT Research Center, Aalto University School of Science and Technology, Finland , ,

9.00

The SAB – Self-Assessment Method: An Innovative Self-Assessment Method Helps Organizations to Keep their Focus on the Implementation of Improvement Actions
Efstratios Petrellis, MEN Mikro Electronik GmbH, Germany
Nikolaos Raptakis, Innosys GmbH, Germany
Herbert Schnauber, Ruhr-University Bochum, Germany , ,

9.25

Standardization of Management Systems for Nanotechnologies
Vilya Versan and Vladimir Galeev, Russian Research Institute for Certification, Russia ,

9.50

Six Sigma Becoming a Standard: The New ISO 9004
Ezgi Avci, Turkish Standards Institution, Personnel and System Certification Department, Turkey , ,

10.15

Panel Discussion with the Lecturers

10.30

Coffee Break

18.1.

SIX SIGMA AND LEAN MANAGEMENT

Session Chair: Charles Aubrey, Anderson Pharmaceutical Packaging an AmeriSource Bergen Company, USA ,

11.00

Six Sigma as a Change Agent in Quality Management
Thong Ngee Goh, National University of Singapore ,

11.20

Integrating Six Sigma and Lean for Better Results
Lars Sörqvist, Sandholm Associates and Royal Institute of Technology, Stockholm, Sweden , ,

11.40

Critical Success Factors of Lean and Six Sigma Projects: Differences and Commonalities
Balázs Németh, Kvalikon Consulting, Hungary , ,

12.00

Key Success Factors for Six Sigma Implementation – Green Belt Perspectives
Rachavarn Kanjanapanyakom, Kasetsart University, Faculty of Engineering, Thailand
,

12.20

Panel Discussion with the Lecturers

12.30

Lunch

19.1.

QUALITY IN THE AUTOMOTIVE INDUSTRY

Session Chair: Balázs Németh, Kvalikon Consulting, Hungary ,

8.30

What Happened to Toyota?
Robert E. Cole, Doshisha Business School, Kyoto, Japan and University of California, Berkeley, USA , ,

9.20

Quo Vadis Automotive Industry?
Jan Hnatek, Czech Society for Quality, Czech Republic ,

9.00

“KAMAZ”: Customer Interests are Above All
Aleksander Abramenko, OJSC “KAMAZ”, Russia ,

10.00

Multivariate Methods for Process/Product Development and Monitoring
László Heinold, AIB-Vincotte Hungary Ltd, Hungary
Brad Swarbrick, CAMO Software AS, Norway , ,

10.10

Panel Discussion with the Lecturers

10.30

Coffee Break

20.1.

QM in Transition and Emerging Economies

Session Chair: Marcos Bertin, Bertin Quality Consulting, Argentina ,

11.00

From Quality Management Processes to Integrated Technology of Organization’s Continuous Improvement
Petro Kalyta, Ukrainian Association for Quality, Ukraine , ,

11.20

Developing Advanced Quality Management System in Emerging Economy
Edmond Hajrizi, University of Business and Technology and Quality of Kosova, Republic of Kosova , ,

11.40

Service Quality of the Moroccan Telecom Operators
Walid Zaramdini and Ahd Rankou, Al Akhawayn University, School of Business Administration, Morocco , ,

12.00

Quality Way: The Perfect Way to Survive and Grow
Mohammad Farshad Kavehpisheh, ATEC Consultant Engineers, Iran ,

12.20

Panel Discussion with the Lecturers

12.30

Lunch

21.1.

FUTURE OF QUALITY AND RISK MANAGEMENT

Session Chair: Gregory H. Watson, Acting Chairman and President of the International Academy for Quality, Finland ,

8.30

Anticipating the Future of Quality
Paul Borawski, American Society for Quality, USA ,

9.00

The Future of Risk Management
Olav F. Finsnes, Norwegian Society for Quality and Risk Management, Norway , ,

9.25

ISO 9004 and Risk Management – New Approaches of Sustainable Development
Liliana Nitu, Romanian Association for Quality, Romania ,

9.50

A Systematic Approach for Corporate Risk Management
Zoltán Karászi, TÜV Rheinland InterCert Ltd, Hungary ,

10.15

Panel Discussion with the Lecturers

10.30

Coffee Break

22.1.

QUALITY IN PHARMA INDUSTRY

Session Chair: Vilmos Berényi, WIL-ZONE Consulting Office, Hungary ,

11.00

Risk Management in the Pharma Industry
Magdolna Morvai, Teva Pharmaceutical Works Private Limited Company, Hungary
,

11.20

How Pharmaceutical Companies Leverage Quality and Quality Certifications to Achieve Competitive Advantage
Eize de Boer, SGS, Systems & Services Certifications, Switzerland , ,

11.40

Pharma Industry: Quality Assurance or Quality Management
Júlia Sipos, Institute of Isotopes Co. Ltd, Hungary , ,

12.00

Integrated Management System in Pharmaceutical Industry: The New Approach in Capital Project Management
Valentina Marinkovic, Ljiljana Tasic and Vidosav Majstorovic, University of Belgrade, Serbia , ,

12.20

Panel Discussion with the Lecturers

12.30

Lunch

23.1.

PEOPLE INVOLVEMENT AND MOTIVATION I.

Session Chair: János Takács, Electrolux Lehel Ltd., Hungary ,

8.30

People Involvement and Workplace Cooperation for Quality: The Case of Universal Robina Corporation, Philippines
Jose C. Gatchalian, Quality Partners Company Ltd, Philippines , ,

9.00

Involvement of People – Motivation Versus Manipulation
Olga Stajdohar-Paden, Croatian Society for Quality, Croatia , ,

9.25

Creating Organizational Capabilities to Improve the Quality of Management AND the Management of Quality with the People CMM
Yan Bello Méndez, SpaceMinds, Spain ,

9.50

The Culture of Quality
Magdolna Csath, Kodolányi János University of Applied Science, Hungary ,

10.15

Panel Discussion with the Lecturers

10.30

Coffee Break

23.2.

PEOPLE INVOLVEMENT AND MOTIVATION II.

Session Chair: Jose C. Gatchalian, Quality Partners Company Ltd, Philippines ,

11.00

Presumption of Responsibility
Vadim Lapidus, Priority Consulting Center, Russia ,

11.20

Study and Practice on the Elderly and Disabled Care Service Quality Management
Xiaofen Tang, Shanghai Association for Quality, China ,

11.40

The Quality of the Human Resources – New Aspects of Quality in the 21st Century
György Szügyi, Euromenedzser Consulting and Education Center, Hungary , ,

12.00

Managing Quality in Learning Networks
Anni Koubek, Quality Austria, Austria ,

12.20

Panel Discussion with the Lecturers

12.30

Lunch

24.1.

REFOCUSING QUALITY TO ENHANCE SERVICE TO CUSTOMERS I.

Session Chair: György Mikó, Hungarian National Committee for EOQ, Hungary ,

8.30

Global Challenges: Sustainability in Global Logistics
Roland K. Jahnke, Deutsche Post, Germany ,

8.50

A Quality Framework for Services in Shared Services Environments
Roy Ramphal, Faculty of Management at the University of South Africa, South Africa
,

9.10

Check-in to the New Era of Quality at Airports – Certification as a Key Factor for Success - Portuguese’s Airports Experience
Ivone Lopes and João Farinha, ANA Airports of Portugal S.A., Portugal , ,

9.30

Complaint in Function of Consumer Satisfaction
Diana Plantić Tadić and Nikolina Borčić, University of Applied Sciences Vern, Croatia
Miroslav Drljača, Zagreb Airport, Croatia , ,

9.50

Evaluation of Health Tourism as a Strategic Sector in Hungary
Tibor Marosi, Zsuzsanna Talum and Pál Molnár, University of Szeged, Hungary
,

10.20

Panel Discussion with the Lecturers

10.30

Coffee Break

24.2.

REFOCUSING QUALITY TO ENHANCE SERVICE TO CUSTOMERS II.
QUALITY IN TOURISM

Session Chair: Roland K. Jahnke, Deutsche Post, Germany ,

11.00

Quality in Tourism
Dániel Makay, HOTREC Brussels, Belgium ,

11.20

The Keys to Success: Simplicity and Efficiency - Quality Management Methods & Tools in Tourism
Tamás Mezey, Danubius Hotels Co., Hungary , ,

11.40

Acting as Broker and Agent of Tourism Services
Franziska Buser, Business Development & Quality Management, Switzerland Travel Centre, Switzerland ,

12.00

Quality in Tourism Through Cultural History Sharing: The Palawan Philippine Model
Oscar L. Evangelista, Palawan State University, Philippines , ,

12.20

Panel Discussion with the Lecturers

12.30

Lunch

25.1.

CLOSING PLENARY SESSION

Session Chair: Pál Molnár, President of the Hungarian National Committee for EOQ and Professor at the University Szeged, Congress Chairman, Hungary ,

13.30

A Journey to Excellence in Two Organizations
E. David Spong, ASQ Board Chair and President (Ret.) Boeing Aerospace Support, Palos Verdes, CA, USA ,

14.00

Innovation of Quality – Quality of Innovation
The Way how KNORR does it
István Lepsényi, Director General, Knorr Bremse Hungary Ltd., Hungary ,

14.30

The Golden Triangle of Management: Competitiveness, Profitability and Sustainability –
How can International Standards Help?
Alan Bryden, Immediate Past Secretary General of International Organization for Standardization, France , ,

15.00

Breakthrough Management in India
Shoji Shiba, Professor Emeritus of the Tsukuba University, Japan ,

16.00

Closing Remarks by the Congress Chairman
Recognitions and Awards

17.00

Invitation to the 56^th EOQ Congress by the Representative of the German Society for Quality