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OPENING
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Pál Molnár, Hungary, IAQ President:
WELCOME
Janak Mehta, India, Chair of IAQ: Opening and Welcome
OPENING
Hans Dieter Seghezzi, Liechtenstein, Honorary Member of IAQ:
In Remembrance of the IAQ Founders:
Armand Val Feigenbaum, Kaoru Ishikawa and Walter Masing
PAPER
Noriaki Kano, Japan, Honorary Member of IAQ and ASQ:
The Premier Memorial Ishikawa Lecture
PAPER
Advanced TQM for the New Era
PAPER
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EXECUTIVE IAQ PANEL: QUALITY AND CORPORATE MANAGEMENT
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Chair: Marcos Bertin, Argentina: Chair’s
INTRODUCTION
SLIDES
Makato Nakao, Japan: Promotion of GQM and Increasingly Important Roles of Top Management in the Global Perspective
ABSTRACT
SLIDES
Willfried Heist, Germany: Excellence and Values – Way to EFQM Prize and Zero Defect
SLIDES
Greg Watson, USA/Finland: The Price of Non-Policy
SLIDES
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A1 IAQ PANEL: FUTURE OF QUALITY PROFESSION
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Chair: Blanton Godfrey, USA: Chair’s
INTRODUCTION
Mohamed Zairi, United Kingdom: The New Face of Quality Philosophy and the New Breed of Quality Professionals
ABSTRACT
SLIDES
Hiroshi Osada, Japan: From Quality Manager to Quality Innovator
PAPER
Joe DeFeo, USA: The Chief Quality Officer and Effective Leadership
ABSTRACT
SLIDES
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A2 IAQ PANEL: QUALITY AND INNOVATION
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Chair: Tilo Pfeifer, Germany: Chair’s
INTRODUCTION
Greg Watson, USA/Finland: Quality in an Age Demanding Innovation
SLIDES
Kwai-Sang Chin, Hong Kong, China: Quality and Innovation: a Partner or a Substitute? Management System vs. Innovation
ABSTRACT
SLIDES
Robert Schmitt, Germany: The Role of Quality Management in Future Innovation Processes for Smart Products
PAPER
SLIDES
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A3 IAQ PANEL: QUALITY STRATEGIES FOR GLOBAL COMPETITIVENESS
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Chair: Björn Andersen, Norway: Chair’s
INTRODUCTION
SLIDES
Shan Ruprai, Australian: Cradle to Success: Ups, Downs & Best Practice QMS
SLIDES
Thomas Prefi, Germany: Quality Culture – How to Set up a Framework for Quality Oriented Thinking and Behavior
ABSTRACT
SLIDES
Glenn Mazur, USA: Quality Function Deployment (QFD) for Global Competitiveness in Product Development Using ISO 16355
PAPER
SLIDES
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A4 IAQ PANEL: QUALITY IN SERVICE
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Chair: “Parsu” Parasuraman, USA, Chair’s
INTRODUCTION
SLIDES
Paul Lillrank, Finland: The Ontology and Epistemology of Service Quality
SLIDES
Jamison Kovach, USA: Application and Benefit of Quality Improvement Efforts in Service Operations
SLIDES
Anil Sachdev, India: Improving Service Quality – Key Challenges and Approach
SLIDES
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A5 IAQ PANEL: QUALITY IN HEALTH ARE
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Chair: Robert King, USA, Chair’s
INTRODUCTION
Yoshinori Iizuka, Japan: Quality Management Approach to Healthcare – Its Meaning and Significance
PAPER
SLIDES
Ronald Does, Netherlands: Operational Excellence in Healthcare
ABSTRACT
SLIDES
Elizabeth Cudney and Harriet Nembhard, USA: Development of a Bed System to Improve Patient Access to Care
ABSTRACT
SLIDES
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A6 IAQ PANEL: SUSTAINABILITY AND QUALITY
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Chair: Janak Mehta, India: Chair’s
INTRODUCTION
SLIDES
Mats Deleryd, Sweden: On the Relationship between Quality and Sustainability
ABSTRACT
SLIDES
N. Ramanathan, India: Quality and the Seven Environmental Challenges of the Planet
PAPER
SLIDES
Joal Teitelbaum, Brasil: Joining Efforts to Save the Planet Water
PAPER
SLIDES
Lars Sorqvist, ASQ/IAQ Team, Sweden: Sustainable Development Goals
SLIDES
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A7 IAQ PANEL: GLOBAL QUALITY EDUCATION FORWARD
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Chair: Roland Jahnke, Germany: Chair’s
INTRODUCTION
SLIDES
Pedro Saraiva and Maria Joao Rosa, Portugal: Higher Education Quality
ABSTRACT
SLIDES
Juhani Anttila and Kari Jussila, Finland: Quality Evaluation of Education and Learning
PAPER
SLIDES
Ildiko Csoka and Gabor Szabo, Hungary: European Universities Association’s Institutional Evaluation Program at University of Szeged, Hungary
ABSTRACT
SLIDES
Grace Brannan, USA: Quality Improvement Training in Medical School
ABSTRACT
SLIDES
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B1 SESSION: QUALITY TOOLS, TECHNIQUES AND METHODS
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Chair: Liz Keim, USA
Thomas Fehlmann and Eberhard Kranich, Germany: The New ISO/WD 16355 Standard, Transfer Functions and the Effect of Ratio Scale in QFD
PAPER
SLIDES
Kazuyuki Suzuki, Japan: Quality Assurance and Prevention of Problems
PAPER
SLIDES
Barna Szamosi and Laszlo Pokoradi, Hungary: The Intersubjectivity Knowledge of Effect for FME Analysis
PAPER
Pedro Saraiva, Portugal: Multiscale Quality
ABSTRACT
SLIDES
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B2 SESSION: LEAN AND DAILY QUALITY MANAGEMENT
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Chair: Yoshinori Iizuka, Japan
Yukihiro Ando, Japan: Amazing Power of Daily Quality Management and its Difficulties
PAPER
SLIDES
Vadim Lapidus, Russia: Design of Quality Management Systems in Vertically
Integrated Structures - Effective Management: Quality, Lean, Risks
PAPER
SLIDES
Jose Gatchalian, Philippines: Workforce Engagement towards Total Quality – Through Workplace Cooperation
PAPER
SLIDES
Balazs Nemeth, Hungary: Value Stream Improvement – Activities and Results
PAPER
SLIDES
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B4 SESSION: SUPPLY CHAIN MANAGEMENT
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Chair: Thomas Prefi, Germany
Janos Takacs, Hungary: Development of Supply Chain Management
SLIDES
Nina Kandler-Schmitt, Germany: Supply Chain Quality Management: A New Risk Orientated Quality Assurance Management for Global Supply Chains to Support the Phase of Start and Ramp-up of Serial Production
PAPER
SLIDES
Syamrath Suthanukul and Vipaporn Virachanang, Thailand: Export Service Center, Hybrid Logistics Model to Strengthen Export Competitiveness
PAPER
SLIDES
Attila Vass, Hungary: Quality Service Providers' Added Value in Supply Chain Management
PAPER
SLIDES
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B5 SESSION: SIX SIGMA, DATA PROCESSING AND DATA ANALYSIS
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Chair: Hiroshi Osada, Japan
Lars Sorqvist, Sweden: Integration of Six Sigma and Lean Gives Better Results
ABSTRACT
SLIDES
Zhen He, Yujia Deng and Min Zhang, China: Six Sigma Implementation in China: Successes and Challenges
PAPER
SLIDES
Matthew Barsalou, Germany: Practical Statistical Problem Solving Using Minitab to Explore the Problem
ABSTRACT
SLIDES
Javed Cheema, USA: Developing Predictive Quality Scorecards – A Futuristic Approach to Quality Management
PAPER
SLIDES
Balint Bedzsula and Jozsef Topar, Hungary: Process Improvement with Measurable Data in Higher Education Institution
PAPER
SLIDES
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C1 SESSION: ISO 9001:2015 AND RISK MANAGEMENT
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Chair: Shan Ruprai, Australian
Ngo Van Nhon, Vietnam: ISO 9001:2015 Revision: A Change is Coming
ABSTRACT
Paul Harding, South Africa: Executive Responsibility according to ISO 9001:2015
PAPER
SLIDES
Juhani Anttila and Kari Jussila, Finland: ISO 9001:2015 – A Questionable Reform
PAPER
SLIDES
Elizabeth Cudney and Kristin Case, USA: Contributing Hoshin Canri to Address ISO 9001:2015 Requirements
ABSTRACT
SLIDES
Andras Tohl, Hungary: Preparatory Steps for Implementation and Auditing against ISO 9001:2015
Reform
SLIDES
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C2 SESSION: CORPORATE SOCIAL RESPONSIBILITY (CSR)
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Chair: Bo Bergman, Sweden
Erzsebet Szegedi, Hungary: How Can a Gamified Approach Support CSR Goals, Meeting Europe 2020 Targets?
PAPER
SLIDES
Miflora Gatchalian, Philippines: Filipino „Sugod” (Move-on Together): Framework for a Sustainable Quality Improvement
PAPER
SLIDES
Gyorgy Szugyi, Hungary: The Quality of the Working Style of Human Resources
ABSTRACT
SLIDES
Jitendra Agrawal and Umesh Shetty, India: Business Process Management: A Leap in Insurance Industry
PAPER
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C4 SESSION: PROBLEM SOLUTIONS – CASE STUDIES
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Chair: Blanton Godfrey, USA
Grace Brannan, USA: Innovation and Stakeholder by In in a Consortium
ABSTRACT
SLIDES
Zigmund Bluvband, Israel: “Restaurant Bill Effect”: Concept and some Applications
PAPER
SLIDES
Tamas Mezey, Hungary: Problem Solving Methods & Tools in the Tourism
SLIDES
SLIDES
Marco Reis and Pedro Saraiva, Portugal: New Trends of SPC and Data Analysis in Industry
ABSTRACT
SLIDES
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C5 SESSION: BRANCHENSPECIFIC QUALITY MANAGEMENT APPROACHES:
AGRICULTURE AND FOOD INDUSTRY
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Chair: Miflora Gatchalian, Philippines
Evamaria Melcher, Brigitte Petersen, Susanne Lehnert and Judith Kreyenschmidt, Germany: Unannounced Audits in the Food Industry as a New Instrument of Hygiene and Quality Control based on the Example of IFS Food Checks
PAPER
SLIDES
Zoltan Lakner and Erzsebet Szabo, Hungary: Network and Vulnerability Analysis of International Spice Trade
ABSTRACT
SLIDES
Geza Marai, Geza Csibor and Balazs Csibor, Hungary: The Agricultural Quality and Environmental Management in the New Certification System “Tájgazda”
PAPER
SLIDES
Ying Ma and Victor Mellao, China: Food and Nutrition Security Policy in Brazil: Empowering Quality Management in Family Farming Cooperatives (Team)
ABSTRACT
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D1 SESSION: QUALITY MANAGEMENT DEVELOPMENT (1)
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Chair: Robert Schmitt, Germany
Kostas N. Dervitsiotis, Greece: Exploring Organizational Complexity to Increase Quality, Productivity and Innovation Performance for Total Excellence
PAPER
Thomas Friedli and Uli Schneider, Switzerland: Global Quality Management
PAPER
SLIDES
Kari Jussila and Juhani Anttila, Finland: Quality Management in Enhancing Firm’s Financial Performance in Global Operations
PAPER
SLIDES
Miroslav Drljača, Croatia: Restructuring of the Management System and the Role of Top Management
PAPER
SLIDES
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D2 SESSION: QUALITY MANAGEMENT DEVELOPMENT (2)
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Chair: Janos Takacs, Hungary
Simon Feary, United Kingdom: Repositioning the Quality Profession
ABSTRACT
SLIDES
David Hutchins, United Kingdom: Quality Mastery by Workplace Agreement
ABSTRACT
SLIDES
Lotto Lai, Hong Kong, China: Quality Startup Management System Model
PAPER
SLIDES
Lajos Kovacs, Hungary: Computer System Verification and Validation in the Pharmaceutical Industry
ABSTRACT
SLIDES
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D3 SESSION: NATIONAL QUALITY POLICY – NATIONAL (REGIONAL) QUALITY AWARD
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Chair: Vadim Lapidus, Russia
Harnek Singh, Singapore: Embracing Business Excellence: Singapore and ST Engineering’s Experience – Challenges, Success Factors and Impact
PAPER
SLIDES
Deng Ji, China: The Monitoring Report about East China Public Service Quality 2014
ABSTRACT
SLIDES
Nasser Alsalmani, Netherlands: A Quality Management Approach from an Islamic Perspective
PAPER
Ivan Ng, Hong Kong, China: An Organization Development Study of the Impact of Cultural Factors on the Implementation of the Six Sigma Methodology in Southern China
PAPER
SLIDES
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D4 SESSION: QUALITY DEVELOPMENT IN HEALTHCARE
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Chair: Ronald Does, Netherlands
Azat Abdrakhmanov, Kazakhstan: Innovation Management in Healthcare System of Kazakhstan is a Way to the International Competitiveness
PAPER
SLIDES
Harriet Nembhard, USA: The Role of Quality Improvement Methods in Healthcare
Delivery Science and Translational Research
SLIDES
SLIDES
Shancheng Jiang and Kwai Sang Chin, Hong Kong, China: Forecasting the Volume of Patient Arrival to an Emergency Department in Hong Kong Using Time Series Regression Method and Artificial Intelligence Method
ABSTRACT
SLIDES
Rita Denes and Zsuzsanna Toth, Hungary: Quality Indicators in the Healthcare
PAPER
SLIDES
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D5 SESSION: BRANCHENSPECIFIC QUALITY MANAGEMENT APPROACHES:
AUTOMOTIVE INDUSTRY
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Chair: Istvan Lepsenyi, Hungary
Nina Kandler-Schmitt, Germany: VDA QMC: Quality Management Center of the German Automotive Industry Association – Driving Excellence in the Automotive Supply Chain
PAPER
SLIDES
Agota Dregelyi-Kiss, Hungary: Performance Verification of Dimensional Measuring Instruments in Automotive Industry
PAPER
SLIDES
Willy Vandenbrande, Belgium: SPC: Should we Keep on Fighting a Lost Battle?
PAPER
SLIDES
Ronrapee Leelawong and Atittaya Veerakanjana, Thailand: “TPM Green-Belt”: A Comprehensive Development Program for Continuous Improvement Competency of Engineers
PAPER
SLIDES
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CLOSING PLENARY SESSION
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Chair: Pal Molnar, IAQ President, Hungary
Liz Keim, IAQ Vice President, USA: Posters Introducing and Evaluating
Pedro Saraiva, Portugal, Bjorn Andersen, Norway, Lars Sorqvist, Sweden, Gregory Watson, USA/Finland: Structured Improvement for the 21st Century - A New Model from Europe
SLIDES
Tang Xiaofen, China: Going Along the Road of Quality Power: China's Choice
PAPER
SLIDES
The Premier Memorial Feigenbaum Lecture
Gregory Watson, Honorary Member of IAQ, USA/Finland: Technical and Human Dimensions of Quality
The Premier Memorial Masing Lecture
SLIDES
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POSTERS:
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P01: Ildiko Ziegler and Lilla Sugo, Hungary: Implementation of EMA's New Toxicology-based Regulation on Setting Cleaning Limit – Some Practical Aspects of Cross-contamination
POSTER
P02: Reka Viola, Gyongyver Soos and Ildiko Csokai, Hungary: Quality of Pharmacy-based Care: Development of National Practice Guidelines
POSTER
P03: Daniel Szendrenyi, Reka Viola and Ildiko Csokai, Hungary: Quality of Pharmacy Services: Evaluation of Patient Satisfaction
ABSTRACT
P04: Anita Kovacs, Edina Pallagi and Ildiko Csokai, Hungary: Quality by Design Approach in Pharmaceutical and Cosmetic Research and Industry: Strategic Thinking for International Competitiveness
POSTER
P05: Barbara Gyarmati-Feher and Ildiko Csokai, Hungary: Introduction of Entrepreneurship Course into the Pharmacy Education at University of Szeged
POSTER
P06: Edina Pallagi, Rita Ambrus, Anita Kovacsi and Ildiko Csokai, Hungary: Quality by Design in Nano-Pharmaceutical Development: Presentation of a Software-based Prediction
POSTER
P07: Sara Felszeghi, Hungary: Quality Control System as a Key Factor for the Efficiency in Health Care
ABSTRACT
P08: Sandor Godeny and Viktor Dombrádi, Hungary: Quality Assurance and Quality Improvement in Medical Practice by Clinical Audit in Hungary
ABSTRACT
P09: Zoltan Fabian, Ildiko Csoka and Ivan Kovacs, Hungary: Recent Developments in the Quality Management System at Albert Szent-Györgyi Clinical Center: IIASA-Shiba Award 2014
ABSTRACT
P10: Ildiko Ziegler and Ferenc Billes, Hungary: Evaluating the Polyphenol Content as Quality Attribute in Green Tea by NIR Spectroscopy – Selected Examples
POSTER
P11: Tamas Szigeti, Hungary: Quality Control Measures for Verification of Validated Performance Criteria of Analytical Methods
ABSTRACT
P12: Zoltan Szabo and Vilmos Patay, Hungary: Short Food Chain and Quality Assurance
ABSTRACT
P13: Geza Marai, Hungary: Natura has it’s own Certification!
POSTER
P14: Marco Reis and Pedro Saraiva, Portugal: Big Data: what's there for Six Sigma?
ABSTRACT
P15: Matthew Barsalou, Germany: Using a Catapult as a Minitab Capability Sixpack Training Aid
ABSTRACT
P16: Vidosav Majstorovic, Jelena Macuzic, Valentina Marinkovic and Tatjana Sibalija, Serbia: Application of ISO 9001:2015
ABSTRACT
P17: Gaber Begeš and Janko Drnovsek, Slovenia: Quality Engineering - Case Study UL-FE
POSTER
P18: Sanatan Kulshrestha, India: Need for a Paradigm Shift in Quality Philosophy as Applicable of Nanotechnology
ABSTRACT
P19: Willy Vandenbrande, Belgium: A New Paradigm: Quality of All Life
PAPER
P20: Jitendra Agrawal and Preeti Singh, India: Policy Deployment: An Application in Insurance Industry
ABSTRACT
P21: Tiia Tamaru, Estonia: Customised Use of Excellence Models as Tools for Increasaing Competitiveness, Sustainability and Thrivability of Organizations
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The short bibliographies of the Chair and Lecturers
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PARTICIPANTS, BUDAPEST, OCTOBER 26-27, 2015
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